PLEASE NOTE THAT ALL PERSONALISED OR CUSTOM-MADE ITEMS ARE NON-REFUNDABLE AND CANNOT BE EXCHANGED OR RETURNED UNLESS THEY ARE FAULTY OR INCORRECT. ONCE AN ORDER HAS BEEN CONFIRMED AND PRODUCTION HAS BEGUN, CHANGES OR CANCELLATIONS CANNOT BE MADE.

IT IS THE CUSTOMER’S RESPONSIBILITY TO ENSURE THAT ALL PERSONALISATION DETAILS (INCLUDING SPELLING, SIZES, COLOURS, AND DESIGN CHOICES) ARE CORRECT AT THE TIME OF ORDERING. WE ARE NOT LIABLE FOR ERRORS SUBMITTED BY THE CUSTOMER.

IF YOU RECEIVE A FAULTY OR INCORRECT ITEM, PLEASE CONTACT US WITHIN 7 DAYS OF DELIVERY AND WE WILL BE HAPPY TO RESOLVE THE ISSUE.